Emotional Intelligence at Work: The Skill Behind Great Teams
Technical skill gets people hired; emotional intelligence often determines who succeeds, especially in leadership. The good news is that it can be developed. Here is what it is and why it matters.
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Emotional intelligence (EI) is the ability to recognize and manage your own emotions and to recognize and influence the emotions of others. Its widely cited components are self-awareness, self-regulation, motivation, empathy, and social skill. At work, EI drives leadership effectiveness, teamwork, conflict resolution, and customer relationships, and unlike raw personality, it can be developed with practice and feedback.
The Components
- Self-awareness: recognizing your own emotions and their effect.
- Self-regulation: managing impulses and staying composed under stress.
- Motivation: drive that goes beyond external reward.
- Empathy: understanding others feelings and perspectives.
- Social skill: building rapport, influencing, and managing relationships.
Develop-able
Unlike IQ, emotional intelligence can be grown. Self-awareness and self-regulation, in particular, improve with reflection, feedback, and practice in real situations.
EI underlies leadership, conflict resolution, and customer service. See VR soft skills training and enterprise VR training.
WE BUILD THIS IN VR — THE PRIME VR
We build emotional intelligence into VR, where people practice self-regulation and empathy in emotionally charged, realistic scenarios, a tense negotiation, an upset colleague, a difficult review. Experiencing and navigating real emotion, safely, develops EI far better than reading about it.
Book a discovery callFrequently Asked Questions
What is emotional intelligence? +
Emotional intelligence is the ability to recognize and manage your own emotions and to recognize and influence the emotions of others. It is commonly described through self-awareness, self-regulation, motivation, empathy, and social skill.
Why is emotional intelligence important at work? +
Because it drives leadership effectiveness, teamwork, conflict resolution, and customer and colleague relationships. In many roles, especially leadership, emotional intelligence predicts success more than technical skill alone.
Can emotional intelligence be developed? +
Yes. Unlike IQ, emotional intelligence can be grown through reflection, feedback, and practice in real emotional situations. Self-awareness and self-regulation in particular respond well to deliberate development.
Develop EI through real practice
We build emotional intelligence into immersive VR.