STANDARD + VR Hospitality · United States Updated October 14, 2026

Guest and Employee Medical Emergency VR Training for Hotels (OSHA 1910.151)

VR medical emergency scenario for hotel staff on OSHA 1910.151: a guest collapse in the lobby, calling 911, getting the AED, first aid and directing EMS.

QUICK ANSWER

OSHA 1910.151(b) requires a person adequately trained in first aid to be readily available where there is no infirmary, clinic or hospital near the workplace. Hotels and resorts are often where guests have medical emergencies. A VR scenario trains the team response: who calls, who gets the AED, who meets EMS.

What the Rule Requires

29 CFR 1910.151, Medical services and first aid: in the absence of an infirmary, clinic or hospital in near proximity to the workplace used for the treatment of all injured employees, a person or persons must be adequately trained to render first aid, and adequate first aid supplies must be readily available. Where the eyes or body may be exposed to corrosive materials, facilities for quick drenching or flushing must be provided.

The scenario starts when a guest collapses near the lobby elevators. The front desk agent must call 911 and give the address and location, a bellperson brings the AED, a manager trained in CPR starts compressions and security holds an elevator and meets EMS at the door.

Hazards in This Scenario

Delay in calling 911
AED not found or not used
EMS delayed inside a large property
Untrained staff unsure what to do

The Procedure the Scenario Rehearses

Check the scene and the person
Call 911 with the exact location
Send someone for the AED
Start CPR if trained and the person is not breathing normally
Use the AED as soon as it arrives
Hold an elevator and meet EMS

Mistakes the Scenario Is Built to Catch

Waiting for a manager to call 911
Not knowing where the AED is
Moving the person unnecessarily
Not guiding EMS through the building

Competence Assessment Matrix

Decision point	What the assessor sees	Pass standard
Call	Time to call 911	Called at once with location
AED	Time to get the AED	Sent for at once
CPR	Started if needed	Started by trained staff
EMS	EMS guided	Met and guided to the patient

What VR Covers

Team roles practiced together
Your property layout and AED locations
Fast decisions under stress
Records per employee

What VR Does Not Replace

Certified CPR, AED and first aid training with hands-on practice
AED maintenance
EMS response

Scope of a One-Scenario Pilot

A pilot builds this scenario as a single module, in Unity or Unreal Engine depending on the visual fidelity the task needs and the headsets on site. It runs on standalone headsets, logs every learner decision, and exports a per-person record for your training file. It is measured against your current method with a test cohort before anything is scaled.

Frequently Asked Questions

Must hotels have trained first aid staff?

Under 1910.151(b), if there is no clinic or hospital in near proximity, a trained person must be readily available. Many hotels train staff on each shift regardless.

Does VR certify staff in CPR?

No. Certification needs hands-on practice with a certified provider.

Can the scenario include our AED locations?

Yes.

Want this scenario built around your site?

We review your current procedure and tell you which parts can be rehearsed in VR and which still need hands-on practice.

Map Your Highest-Risk Scenario

VR scenario designs related to this topic

Proposed practice scenarios and checklist guides built around specific tasks. Each one lists what VR does not replace.

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